Sales Policies, Procedures & Warranty

To Open an Account

A credit application which includes bank, trade references, Dunn & Bradstreet rating and company information, is filled out and returned for processing. If customer is approved, they are set up on a Net-30 Day Terms with a credit limit based on the outcome of the credit check. Typically first orders are cod, Credit card or Cash in advance. Credit cards accepted are: Visa, Mastercard, Discover and American Express.

Dortronics Systems, Inc. will not accept Credit card information via e-mail.

Minimum Order

There is no minimum order; however, if a customer is going to buy a small quantity, low dollar amount on a one-time basis, the order will be shipped COD or credit card. Customer also has the option to send payment in advance.

Freight Policy

Freight is prepaid and billed on all invoices which are mailed the day after shipment.

Carriers used are UPS, FED-EX and trucking. Customers may use their own shipping account.

Drop ship Info

No additional charge. Address be advised during verbal phone order, or specified on E-mail or faxed purchase orders.

International Accounts

The minimum export order is $250.00. Export orders requiring special handling, packaging, and documentation are subject to additional charges. Export orders are accepted on the basis of payment in advance of shipment by a check in U.S. funds, wire transfer, or credit card. Payment will include costs of Materials, freight, brokerage, bank fees, duty or taxes. Customer may request shipping insurance at additional cost.

Contact (Sales)

Mike Palermo – Sales/Customer Service

Stuart Arthur – Sales/Applications Specialist

Bryan Sanderford – National Sales Manager

Contact (Clerical)

Janice Wilson – Accounting; New Customer Accounts


All claims for shortages must be made within 72 hours of receipt of product.

Any shipping, damaged parts or order discrepancies must be reported within 5 days of receipt.

A Return Authorization Number must be obtained and accompany all returns within 14 days of issue. Products returned without a Return Material Authorization number will not be accepted. All Return Material Authorizations are conditional and are not final until the product is received and inspected by the Company. Credit will be issued at the original price charged less handling and transportation charges, where applicable (see Product Warranties). Unused items returned for credit must be complete and packed in original unit box and are subject to a minimum 15% restocking charge.

Product Warranties

All Electromagnetic locks have a LIFETIME WARRANTY against defects in material and workmanship. Defective units will be replaced or repaired based upon incoming evaluation and inspection.

All other Dortronics components and electronics shall be similarly warranted for a period of one year. Expressed warranties are conditionally based on the requirement that the items covered within the warranty are used and maintained in accordance with the manufacturer’s recommendations.

Dortronics sole and maximum liability for breach of its warranties herein is limited to the obligation, at the Company’s sole discretion to repair, reprocess or provide replacement goods, or at the Company’s discretion credit the Customer’s account, any goods delivered hereunder which either become defective or fail to meet the applicable specifications during the warranty period and which are found by the Company to be defective under the terms of this warranty, provided that (a) the Company is notified in writing by the Customer within thirty (30) days after discovery of defects; (b) the Customer obtains a Return Material Authorization number from Company prior to returning any defective goods to the Company; (c) the defective goods are returned to the Company, transportation charges prepaid by the Customer (provided, however, that if upon examination by the Company, it determines that the goods are entitled to this warranty, then the Company shall be responsible for all transportation charges to and from the Company’s facility); (d) the defective goods are received by the Company for adjustment no later than four (4) weeks following the last day of the warranty period; and (e) the Company’s examination of such goods shall disclose that such defects or failures have not been caused by misuse, abuse, neglect, improper installation or application, repair, alteration, environmental damage, fire or casualty or by accident or negligence in use, storage, transportation or handling. In addition, the Company shall have no liability to the Customer to the extent such failure is caused by non-compatibility with other components used by the Customer. In the event that any one or more of the foregoing conditions is not satisfied, the Company shall have no liability under this warranty whatsoever. The Customer has an obligation to mitigate any damages related to integration of defective or non-conforming Parts. If the Customer has knowledge that such Parts are defective or non-conforming or the Company has advised the Customer that Parts are defective or non-conforming and in either event the Customer integrates such defective Parts, the Company shall have no liability to the Customer for any damages incurred by the Customer as a result. In the event that the foregoing exclusive remedy under this warranty is determined upon judicial review to have failed in its essential purpose through no fault of the Customer, the alternate exclusive remedy shall be the refund of the purchase price of the non-conforming or defective goods. Any repairs to or alterations on the goods shipped hereunder must be authorized in writing by the Company to prevent voiding the Company’s warranty. The Company’s goods may be prohibited for shipment to certain countries, entities or individuals under U.S. export regulations. The Company is not liable to the Customer for any delays or failure to obtain the necessary export license.

The company’s obligation to honor these warranties is contingent upon the company’s receipt of payment in full for the goods entitled to this warranty. The company disclaims all other warranties, express, implied, or statutory, including, without limitation, the implied warranties of merchantability and fitness for a particular purpose. The company has not authorized anyone to make any representation or warranty other than as provided above. The foregoing states the entire warranty liability of the company.